Monday-Friday 08:00am - 05:00pm
Saturday 08:00am - 03:00pm
Sunday Closed

Frequently Asked Questions

Do I need a GP referral? No. You can self-refer although Youngminds offer numerous referral pathways. We except Mental Health Care Plans, EPS’s, NDIS, EAP, Private Health Insurance, Brisbane Mind, DVA, Open Arms to name a few. Please consult with our reception at the time of enquiry.

Are you a registered NDIS provider? Yes, we are registered for Therapeutic Supports, Behavior Support and Early Childhood Intervention and Support Coordination.

I have a MHCP; why do I still need to pay for my appointments? Youngminds is a private practice and we do not bulk bill. Please speak to you GP should you require a referral to a bulk billing Psychologist.

 Do you see all ages? Yes. We see young children right through to the elderly. Everyone is welcome.

Why are my Psychology appointments only 50 minutes long? This is to allow the Psychologist time to write case notes, prepare for further appointments, provide progress letters to GP’s and as a buffer in case the session runs longer than anticipated as to not disrupt the next client.

Do you offer Psychometric Assessment? Yes. We offer many types of Assessment. For more information on Assessment or to register your interest, click here.

Do you offer group programs? Yes. We offer adult and children’s group programs. Please refer to the group tab on our website for further information and to register your interest click here.

My child attended a group program. Why can’t they see that psychologist for individual sessions and why do they need to go on the waitlist? All our clinicians are very busy. Our group facilitators often have an existing case load and are unable take on existing group clients. Speak to our friendly reception who can advise of a suitable Psychologist and add you to our wait list.

Do you only offer Psychology? No. Youngminds is a specialist Allied Health Organisation. We also offer Occupational Therapy, Speech Therapy, Dietetics, Social Work and Support Coordination.

Do you see clients outside the home? No, not generally. If you cannot make it into clinic, it may be an option for you to have your appointments via Telehealth or Video Conferencing. Please speak to our reception for more information.

Why do I have to pay a late cancellation fee? You don’t like paying it and we don’t like charging it. The reality is, it is our time you are paying for. We only have a limited amount of time per day to see clients and unfortunately, we can never ‘make it up’ like businesses who sell products can. There are also many fee generating admin tasks that go along with the booking and cancelling of appointments. A good Clinician will have a session plan organized before the appointment has even begun.

*Please note, cancellations times and fees differ for NDIS participants and Private clients*

Can I choose which Psychologist I want to see? All our psychologist have special interests and training in different areas. We want you to be matched with the right person so please talk to our friendly reception who will help you decide which clinician is best suited to your needs.

I need an appointment and reception has told me you’re full, what should I do? If it is an emergency call 000. Life Line has a 24 hour crisis hotline:131114 if you need to talk to someone right away. Alternatively, speaking to your GP can be a great source of support. Our clinicians do their very best to accommodate all new and existing clients. If you wish to go on a wait list, please complete the enquiry form on our website. *As we are experiencing larger than normal demand, we are unable to provide approximate wait times and suggest you speak with your GP about alternative options.

I’ve been offered an appointment with a Provisional Psychologist. Will I get the same level of treatment and care that fully registered Psychologist provides? Yes. All our Provisional Psychologists have completed their Bachelor of Psychology with Honors and in some cases are taking on further education to gain a Master’s degree. All our Provisional Psychologist are fully supported and supervised by our Director Dianne O’Malley and other Senior members of the Youngminds team.